Shlomi Lavi /
Jun 24, 2022
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Bottom Line: Which is Better - KronoDesk or JIRA Service Desk?
JIRA Service Desk is more expensive to implement (TCO) than KronoDesk, and JIRA Service Desk is rated higher (87/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than JIRA Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Inflectra Vs. Atlassian Pty Ltd
Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...
Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...
Who is more expensive? KronoDesk or JIRA Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and JIRA Service Desk.
KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. JIRA Service Desk price starts at $7.50 per user/month , When comparing JIRA Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: KronoDesk cost is around the same cost of JIRA Service Desk.
Which software includes more/better features?
We've compared KronoDesk Vs. JIRA Service Desk based on some of the most important and required Help Desk features.
KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.
JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.
Target customer size
KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer
support solution. The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.