Shlomi Lavi /
Jun 24, 2022
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Bottom Line: Which is Better - KronoDesk or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than KronoDesk, and Mhelpdesk is rated higher (95/100) than KronoDesk (83/100). Mhelpdesk offers users more features (15) than KronoDesk (7).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Inflectra Vs. Mhelpdesk
Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? KronoDesk or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and Mhelpdesk.
KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than KronoDesk.
Which software includes more/better features?
We've compared KronoDesk Vs. Mhelpdesk based on some of the most important and required Help Desk features.
KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer
support solution. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.