Compare KronoDesk and Axosoft Help Desk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - KronoDesk or Axosoft Help Desk?

Axosoft Help Desk is more expensive to implement (TCO) than KronoDesk, and Axosoft Help Desk is rated higher (86/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than Axosoft Help Desk (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inflectra Vs. Axosoft, LLC

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...

Who is more expensive? KronoDesk or OnTime Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and OnTime Help Desk.

KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: OnTime Help Desk is more expensive than KronoDesk.

Which software includes more/better features?

We've compared KronoDesk Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.

OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.