Compare KronoDesk and SapphireIMS - Jun 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - KronoDesk or SapphireIMS?

SapphireIMS is more expensive to implement (TCO) than KronoDesk, and SapphireIMS is rated higher (84/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than SapphireIMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inflectra Vs. Tecknodreams

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

Who is more expensive? KronoDesk or SapphireIMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and SapphireIMS.

KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: KronoDesk cost is around the same cost of SapphireIMS.

Which software includes more/better features?

We've compared KronoDesk Vs. SapphireIMS based on some of the most important and required Help Desk features.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

Target customer size

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.