Shlomi Lavi /
May 21, 2022
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Bottom Line: Which is Better - LANDesk Service Desk or Help Sumo?
LANDesk Service Desk is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than Help Sumo (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Landesk Vs. AJ Square Inc
Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? LANDesk Service Desk or Help Sumo?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and Help Sumo.
LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: LANDesk Service Desk is more expensive than Help Sumo.
Which software includes more/better features?
We've compared LANDesk Service Desk Vs. Help Sumo based on some of the most important and required Help Desk features.
LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
LANDesk Service Desk's typical customers include: Small, medium and large size businesses, and Help Sumo's target customer size include: Small, medium and large size businesses.