Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - LANDesk Service Desk or Mhelpdesk?
LANDesk Service Desk is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than LANDesk Service Desk (79/100). Mhelpdesk offers users more features (15) than LANDesk Service Desk (8). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Landesk Vs. Mhelpdesk
Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? LANDesk Service Desk or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and Mhelpdesk.
LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: LANDesk Service Desk is more expensive than Mhelpdesk.
Which software includes more/better features?
We've compared LANDesk Service Desk Vs. Mhelpdesk based on some of the most important and required Help Desk features.
LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
LANDesk Service Desk's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.