Compare LANDesk Service Desk and TeamSupport - Jun 2022

Shlomi LaviShlomi Lavi / Jun 30, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - LANDesk Service Desk or TeamSupport?

LANDesk Service Desk is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than LANDesk Service Desk (79/100). TeamSupport offers users more features (15) than LANDesk Service Desk (8). There is a clear winner in this case and it is TeamSupport!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Landesk Vs. TeamSupport

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? LANDesk Service Desk or TeamSupport?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and TeamSupport.

LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than TeamSupport.

Which software includes more/better features?

We've compared LANDesk Service Desk Vs. TeamSupport based on some of the most important and required Help Desk features.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

LANDesk Service Desk's typical customers include: Small, medium and large size businesses, This program is aimed at the companies that know their product, but are still eager to please those their clients.

LANDesk Service Desk

ITQlick rating
(3.5/5)

starts at $50 per year

LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...

Categories: Help Desk, Online CRM, Small Business CRM, IT Management.

TeamSupport

ITQlick rating
(4.5/5)

starts at $49 per agent/month

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management.

Compare specifications

Compare features

LANDesk Service Desk: 8 Features

Asset Management
Billing and Invoicing
ITIL Compliant
Knowledge Base/FAQ
Mobile Integration
Reporting
Scheduling
Service Level Agreements

TeamSupport: 15 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LANDesk ...
ITQlick rating
3.5/5
Score
79/100
Pricing
8/10
License pricing
$50 per year
Functionality
12
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
44
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.