Compare LANDesk Service Desk and Universal Knowledge - Mar 2022

Shlomi LaviShlomi Lavi / Mar 07, 2022

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Bottom Line: Which is Better - LANDesk Service Desk or Universal Knowledge?

Universal Knowledge is more expensive to implement (TCO) than LANDesk Service Desk, and LANDesk Service Desk is rated higher (79/100) than Universal Knowledge (76/100). LANDesk Service Desk offers users more features (8) than Universal Knowledge (5). There is a clear winner in this case and it is LANDesk Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Landesk Vs. Knowledge Powered Solutions

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

Who is more expensive? LANDesk Service Desk or Universal Knowledge?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and Universal Knowledge.

LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: Universal Knowledge is more expensive than LANDesk Service Desk.

Which software includes more/better features?

We've compared LANDesk Service Desk Vs. Universal Knowledge based on some of the most important and required Help Desk features.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

Target customer size

LANDesk Service Desk's typical customers include: Small, medium and large size businesses, Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.



LANDesk Service Desk

ITQlick rating
(3.5/5)

starts at $50 per year

LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...

Categories: Help Desk, Online CRM, Small Business CRM, IT Management.

Universal Knowledge

ITQlick rating
(2.8/5)

starts at $13.21 per user/month

Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This so...

Categories: Call Monitoring, Call Recording, Content Management, Document Management, Call Center.

Compare specifications

Compare features

LANDesk Service Desk: 8 Features

Asset Management
Billing and Invoicing
ITIL Compliant
Knowledge Base/FAQ
Mobile Integration
Reporting
Scheduling
Service Level Agreements

Universal Knowledge: 5 Features

Document Management
Knowledge Base/FAQ
Inbound Call Center
Call Center
Content Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LANDesk ...
ITQlick rating
3.5/5
Score
79/100
Pricing
8/10
License pricing
$50 per year
Functionality
12
Compare
Universa...
ITQlick rating
2.8/5
Score
76/100
Pricing
10/10
License pricing
$13.21 per user/month
Functionality
13
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.