Compare LANDesk Service Desk and Vivantio Pro - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - LANDesk Service Desk or Vivantio Pro?

LANDesk Service Desk is more expensive to implement (TCO) than Vivantio Pro, and LANDesk Service Desk is rated higher (79/100) than Vivantio Pro (75/100). LANDesk Service Desk offers users more features (8) than Vivantio Pro (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Landesk Vs. Vivantio

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? LANDesk Service Desk or Vivantio Pro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LANDesk Service Desk and Vivantio Pro.

LANDesk Service Desk price starts at $50 per year , On a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than Vivantio Pro.

Which software includes more/better features?

We've compared LANDesk Service Desk Vs. Vivantio Pro based on some of the most important and required Help Desk features.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

LANDesk Service Desk's typical customers include: Small, medium and large size businesses, and Vivantio Pro's target customer size include: Small, medium and large size businesses.