Compare LANDesk Service Desk vs Zendesk

LANDesk Service Desk Vs. Zendesk: Which is better?

Shlomi Lavi / Nov 17, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Quadrants: 1) Client Management; 2) End Point Protection; and 3) IT Service Support Management Tools.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for LANDesk Service Desk TCO and Zendesk total cost to help with the total cost of ownership calculation.

LANDesk Service Desk price Starting from $49 per month , on a scale between 1 to 10 LANDesk Service Desk is rated 8, which is higher than the average cost of Help Desk software. Zendesk price Starting from $29 per user/month , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than Zendesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared LANDesk Service Desk Vs. Zendesk based on some of the most important and required Help Desk features.
LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration, Reporting, Scheduling, Service Level Agreements, ..
Zendesk list of features include the following: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, .

Target customer size

LANDesk Service Desk's typical customers include: Small business, Medium business, Large business, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.