Compare LeadDesk and Radian6 - Jul 2022

Shlomi LaviShlomi Lavi / Jul 15, 2022

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Bottom Line: Which is Better - LeadDesk or Radian6?

LeadDesk is more expensive to implement (TCO) than Radian6, and Radian6 is rated higher (92/100) than LeadDesk (62/100). Radian6 offers users more features (5) than LeadDesk (3). There is a clear winner in this case and it is Radian6!

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LeadDesk Vs. Salesforce.com

LeadDesk: LeadDesk products aim to make the life of a sales and service person better. That is our passion. A new version of LeadDesk will be released on Friday, June 28th. In this release, we are focusing on improvements to usability and responsiveness. We are also rolling out some improvements to sponsor integration and the sponsor view. The sponsor ...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? LeadDesk or Radian6?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LeadDesk and Radian6.

LeadDesk price starts at $89.35 per month , On a scale between 1 to 10 LeadDesk is rated 6, which is similar to the average cost of Social Media Management software. Radian6 price starts at $1,000 per organization/month , When comparing Radian6 to its competitors, the software is rated 4 - lower than the average Social Media Management software cost.

Bottom line: LeadDesk is more expensive than Radian6.

Which software includes more/better features?

We've compared LeadDesk Vs. Radian6 based on some of the most important and required Social Media Management features.

LeadDesk: Data Import/Export, Basic Reports, Online Customer Support.

Radian6: Business Content Sharing, Publishing Social Content, Social Analytics, Social Customer Care, Social Sales.

Target customer size

LeadDesk is suitable for product owners, call centers and telesales units and enterprises of various shapes and sizes. Radian6 is proves to be an efficient tool for all business organizations.



LeadDesk

ITQlick rating
(4.8/5)

starts at $89.35 per month

LeadDesk is a call center and telesales software designed to help users with telemarketing, inside sales and call center operations. The software comes with everything that a call center agent needs starting fr...

Categories: Sales, Software update.

Radian6

ITQlick rating
(3.4/5)

starts at $1,000 per organization/month

Radian6 is a cloud-based social media monitoring & analysis that offers automated tracking of conversations across various online channels from websites to social media.

Categories: Social Media, Customer Care, Monitoring.

Compare specifications

Compare features

LeadDesk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Radian6: 5 Features

Business Content Sharing
Publishing Social Content
Social Analytics
Social Customer Care
Social Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LeadDesk
ITQlick rating
4.8/5
Score
62/100
Pricing
7/10
License pricing
$89.35 per month
Functionality
5
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.