Compare LeadMaster and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - LeadMaster or Zendesk?

LeadMaster is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than LeadMaster (88/100). Zendesk offers users more features (23) than LeadMaster (21). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Leadmaster Vs. Zendesk

Leadmaster: Whether you're a corporate marketing professional or an ad agency, you require effective yet easy-to-deploy tools that build sales pipeline. LeadMaster has the tools to succesfully automate your marketing. Track sales leads throughout the sales cycle from lead generation to closing the sale & beyond - so you'll know what's working, who's selling a...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? LeadMaster or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LeadMaster and Zendesk.

LeadMaster price starts at $15 per user/month , On a scale between 1 to 10 LeadMaster - Lead Management / CRM is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: LeadMaster is more expensive than Zendesk.

Which software includes more/better features?

We've compared LeadMaster Vs. Zendesk based on some of the most important and required CRM features.

LeadMaster: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center , Campaign Management, Contact Management, Customer Support Tracking.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

The LeadMaster CRM application is best for several industries including small businesses, advertising, real estate, call center, mortgage, education, manufacturing, healthcare and insurance. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.