Compare Lessons and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than e-ServiceSuite (83/100). Lessons offers users more features (5) than e-ServiceSuite (3). There is a clear winner in this case and it is Lessons!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. Buoyant Solutions, Inc.

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? Lessons Learned Database or e-ServiceSuite?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and e-ServiceSuite.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: e-ServiceSuite is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared Lessons Vs. e-ServiceSuite based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.