Shlomi Lavi /
May 23, 2022
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Bottom Line: Which is Better - Lessons or Freshdesk?
Freshdesk is more expensive to implement (TCO) than Lessons, and Freshdesk is rated higher (94/100) than Lessons (84/100). Freshdesk offers users more features (10) than Lessons (5). There is a clear winner in this case and it is Freshdesk!
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Secutor Solutions LLC Vs. FRESHDESK INC.
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Lessons Learned Database or Freshdesk?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and Freshdesk.
Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: Lessons Learned Database cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared Lessons Vs. Freshdesk based on some of the most important and required Knowledge Management features.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.