Compare Lessons vs Freshdesk

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Lessons
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review

Lessons Vs. Freshdesk: Which is better?

Shlomi Lavi / Nov 16, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Lessons Learned Database TCO and Freshdesk total cost to help with the total cost of ownership calculation.

Lessons Learned Database price Starting from $49 per month , on a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price Starting from $19 Per month/user , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Lessons Learned Database cost is around the same cost of Freshdesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Lessons Vs. Freshdesk based on some of the most important and required Help Desk features.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management, ..
Freshdesk list of features include the following: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.

Lessons Learned Database

ITQlick rating
(4.5/5)

Starting from $49 per month

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training ma...

Categories: Construction Online Project Management, Spend Management, Asset management, Construction Project Management, Content Management.

Freshdesk

ITQlick rating
(4.5/5)

Starting from $19 Per month/user

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Database, Contract Management, Knowledge Management, Hotel CRM, Social Media.

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Lessons Learned Database: 5 Features

Workforce Management
Project Management
Issue Management
Project Portfolio Management
Collaboration Management

Freshdesk: 8 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling