Compare Lessons vs Freshdesk

Lessons Vs. Freshdesk: Which is better?

Shlomi Lavi / Nov 16, 2019

Looking for the right Knowledge Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pricing/cost comparison

The real cost of Knowledge Management software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Lessons Learned Database TCO and Freshdesk total cost to help with the total cost of ownership calculation.

Lessons Learned Database price Starting from $49 per month , on a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. Freshdesk price Starting from $19 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Lessons Learned Database cost is around the same cost of Freshdesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Lessons Vs. Freshdesk based on some of the most important and required Knowledge Management features.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management, ..
Freshdesk list of features include the following: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.