Compare Lessons and HelpStar ITIL Help Desk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or HelpStar ITIL Help Desk?

HelpStar ITIL Help Desk is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than Lessons (5).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. Help Desk Technology

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Who is more expensive? Lessons Learned Database or HelpStar ITIL Help Desk Software?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and HelpStar ITIL Help Desk Software.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: HelpStar ITIL Help Desk Software is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared Lessons Vs. HelpStar ITIL Help Desk based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.