Compare Lessons and HP Service - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or HP Service?

HP Service is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than HP Service (76/100). Lessons offers users more features (5) than HP Service (0). There is a clear winner in this case and it is Lessons!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. HP Enterprise Services

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.

Who is more expensive? Lessons Learned Database or HP Service Manager?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and HP Service Manager.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. HP Service Manager price starts at $50 per user/month , When comparing HP Service Manager to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: HP Service Manager is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared Lessons Vs. HP Service based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

HP Service Manager: We are still working to collect the list of features for HP Service Manager.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.