Shlomi Lavi /
Jul 25, 2022
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Bottom Line: Which is Better - Lessons or iSupport?
iSupport is more expensive to implement (TCO) than Lessons, and Lessons is rated higher (84/100) than iSupport (81/100). iSupport offers users more features (7) than Lessons (5).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Secutor Solutions LLC Vs. iSupport Software
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
Who is more expensive? Lessons Learned Database or iSupport?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and iSupport.
Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. iSupport price starts at $699 per license , When comparing iSupport to its competitors, the software is rated 4 - lower than the average Knowledge Management software cost.
Bottom line: iSupport is more expensive than Lessons Learned Database.
Which software includes more/better features?
We've compared Lessons Vs. iSupport based on some of the most important and required Knowledge Management features.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration.
Target customer size
The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. The software is suitable for the front-desk customer support needs of small and medium business ventures.