Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - Lessons or Axosoft Help Desk?
Axosoft Help Desk is more expensive to implement (TCO) than Lessons, and Axosoft Help Desk is rated higher (86/100) than Lessons (84/100). Lessons offers users more features (5) than Axosoft Help Desk (3).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Secutor Solutions LLC Vs. Axosoft, LLC
Secutor Solutions LLC: OUR MISSION
Provide superior services and products for the discovery, capture, management and reuse of knowledge.
Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Who is more expensive? Lessons Learned Database or OnTime Help Desk?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and OnTime Help Desk.
Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Knowledge Management software cost.
Bottom line: OnTime Help Desk is more expensive than Lessons Learned Database.
Which software includes more/better features?
We've compared Lessons Vs. Axosoft Help Desk based on some of the most important and required Knowledge Management features.
Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.