Compare Lessons and Richmond ServiceDesk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or Richmond ServiceDesk?

Richmond ServiceDesk is more expensive to implement (TCO) than Lessons, and Richmond ServiceDesk is rated with the same score (84/100) as Lessons (84/100). Lessons offers users more features (5) than Richmond ServiceDesk (0). There is a clear winner in this case and it is Lessons!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. Richmond Systems Ltd

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.

Who is more expensive? Lessons Learned Database or Richmond ServiceDesk?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and Richmond ServiceDesk.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: Richmond ServiceDesk is more expensive than Lessons Learned Database.

Which software includes more/better features?

We've compared Lessons Vs. Richmond ServiceDesk based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.