Compare Lessons and SAP Cloud for Service - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or SAP Cloud for Service?

SAP Cloud for Service is more expensive to implement (TCO) than Lessons, and SAP Cloud for Service is rated with the same score (84/100) as Lessons (84/100). Lessons offers users more features (5) than SAP Cloud for Service (0). There is a clear winner in this case and it is Lessons!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. SAP

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Lessons Learned Database or SAP Cloud for Service?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and SAP Cloud for Service.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. SAP Cloud for Service price starts at $21 per user/month , When comparing SAP Cloud for Service to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Lessons Learned Database cost is around the same cost of SAP Cloud for Service.

Which software includes more/better features?

We've compared Lessons Vs. SAP Cloud for Service based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.