Compare LightWork Time and 8x8 Contact Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - LightWork Time or 8x8 Contact Center?

LightWork Time is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than LightWork Time (83/100). 8x8 Contact Center offers users more features (14) than LightWork Time (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Time-sheet entry solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LightWork Software Vs. 8x8, INC

LightWork Software: LightWork™ Software makes the HR experience easy and valuable to your organization. We turn the overwhelming task of managing employees into an indispensable business strategy with dynamic talent management and simple timekeeping. LightWork Talent Management is a dynamic talent management system designed to help you identify strengths and areas for...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? LightWork Time or 8x8 Contact Center?

The real total cost of ownership (TCO) of Time-sheet entry software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LightWork Time and 8x8 Contact Center.

LightWork Time price starts at $9 per user/month , On a scale between 1 to 10 LightWork Time is rated 4, which is lower than the average cost of Time-sheet entry software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Time-sheet entry software cost.

Bottom line: LightWork Time is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared LightWork Time Vs. 8x8 Contact Center based on some of the most important and required Time-sheet entry features.

LightWork Time: Mobile Access, Time Tracking, Online Timesheet, Timesheet Management, Attendance Tracking.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

LightWork Time's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.