Shlomi Lavi /
Jul 04, 2022
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Bottom Line: Which is Better - Live Chat or Pure Chat?
Pure Chat is more expensive to implement (TCO) than Live Chat, and Pure Chat is rated higher (90/100) than Live Chat (82/100). Live Chat offers users more features (9) than Pure Chat (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Live2support Inc. Vs. Pure Chat, Inc.
Live2support Inc.: Live2Support! Live Chat Software application, is a simple plug and play hosted service and does not require any software installation or IT expertise. You just need to place HTML code into your web page to enable Live Support on your website.
Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...
Who is more expensive? Live Chat or Pure Chat?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Live Chat and Pure Chat.
Live Chat price starts at $10 per operator/month , On a scale between 1 to 10 Live Chat Software is rated 2, which is much lower than the average cost of Chat software. Pure Chat price starts at $39 per month , When comparing Pure Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Live Chat cost is around the same cost of Pure Chat.
Which software includes more/better features?
We've compared Live Chat Vs. Pure Chat based on some of the most important and required Chat features.
Live Chat: Billing and Invoicing, Change Management, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting, Rules/Workflows, Self Service Portal.
Pure Chat: We are still working to collect the list of features for Pure Chat.
Target customer size
Live Chat's typical customers include: Small, medium and large size businesses, The software is a most viable solution for small and medium sized businesses.