Compare Live Chat and Pure Chat - Jul 2022

Shlomi LaviShlomi Lavi / Jul 04, 2022

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Bottom Line: Which is Better - Live Chat or Pure Chat?

Pure Chat is more expensive to implement (TCO) than Live Chat, and Pure Chat is rated higher (90/100) than Live Chat (82/100). Live Chat offers users more features (9) than Pure Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Live2support Inc. Vs. Pure Chat, Inc.

Live2support Inc.: Live2Support! Live Chat Software application, is a simple plug and play hosted service and does not require any software installation or IT expertise. You just need to place HTML code into your web page to enable Live Support on your website.

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Who is more expensive? Live Chat or Pure Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Live Chat and Pure Chat.

Live Chat price starts at $10 per operator/month , On a scale between 1 to 10 Live Chat Software is rated 2, which is much lower than the average cost of Chat software. Pure Chat price starts at $39 per month , When comparing Pure Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Live Chat cost is around the same cost of Pure Chat.

Which software includes more/better features?

We've compared Live Chat Vs. Pure Chat based on some of the most important and required Chat features.

Live Chat: Billing and Invoicing, Change Management, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting, Rules/Workflows, Self Service Portal.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Target customer size

Live Chat's typical customers include: Small, medium and large size businesses, The software is a most viable solution for small and medium sized businesses.

Live Chat

ITQlick rating
(4.8/5)

starts at $10 per operator/month

Live Chat Software is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Live Chat Software received a rating of 4.8 from ITQlick team. The software cost ...

Categories: Banking CRM, Casino CRM, Channel Management, Complaint Management.

Pure Chat

ITQlick rating
(4.6/5)

starts at $39 per month

Pure Chat is a web based live chat solution for small and medium sized businesses. It offers such capabilities as assignment management, customizable branding, transfers and routing, and others. The software wa...

Categories: Customer Success, Chat, Scheduling, Sales, Lead Management.

Compare specifications

Compare features

Live Chat: 9 Features

Billing and Invoicing
Change Management
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements

Pure Chat: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Live Cha...
ITQlick rating
4.8/5
Score
82/100
Pricing
2/10
License pricing
$10 per operator/month
Functionality
25
Compare
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Compare
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.