Compare Live Chat and Zoho CRM - Mar 2023
Compare Pricing
Shlomi Lavi / Mar 07, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Live Chat or Zoho CRM?
Zoho CRM is more expensive to implement (TCO) than Live Chat, and Zoho CRM is rated higher (98/100) than Live Chat (82/100). Zoho CRM offers users more features (16) than Live Chat (9). There is a clear winner in this case and it is Zoho CRM!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Live2support Inc. Vs. Zoho
Live2support Inc.: Live2Support! Live Chat Software application, is a simple plug and play hosted service and does not require any software installation or IT expertise. You just need to place HTML code into your web page to enable Live Support on your website.
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who is more expensive? Live Chat or Zoho CRM?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Live Chat and Zoho CRM.
Live Chat price starts at $10 per operator/month , On a scale between 1 to 10 Live Chat Software is rated 2, which is much lower than the average cost of Chat software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Live Chat cost is around the same cost of Zoho CRM.
Which software includes more/better features?
We've compared Live Chat Vs. Zoho CRM based on some of the most important and required Chat features.
Live Chat: Billing and Invoicing, Change Management, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting, Rules/Workflows, Self Service Portal.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
Live Chat's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.
Zoho CRM
starts at $14 per user/month
Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...
Compare PricingCompare specifications
Live Chat Specifications
| ITQlick Score: | 82/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> Live Chat review |
| Company: | Live2support Inc. |
| Pricing: | starts at $10 per operator/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Live Chat review, Live Chat pricing, Live Chat alternatives |
Zoho CRM Specifications
| ITQlick Score: | 98/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | CRM -> Zoho CRM review |
| Company: | Zoho |
| Pricing: | starts at $14 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Zoho CRM review, Zoho CRM pricing, Zoho CRM alternatives |
Compare features
Live Chat: 9 Features
Zoho CRM: 16 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.