Compare LiveChat and Olark - Mar 2022

Shlomi LaviShlomi Lavi / Mar 19, 2022

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Bottom Line: Which is Better - LiveChat or Olark?

Olark is more expensive to implement (TCO) than LiveChat, and Olark is rated higher (91/100) than LiveChat (78/100). LiveChat offers users more features (7) than Olark (3).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveChat, Inc. Vs. Olark

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

Who is more expensive? LiveChat or Olark?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveChat and Olark.

LiveChat price starts at $16 per agent/month , On a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: LiveChat cost is around the same cost of Olark.

Which software includes more/better features?

We've compared LiveChat Vs. Olark based on some of the most important and required Chat features.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

LiveChat is flexible enough to meet the needs of any business regardless of the size and type. Olark is suitable for startup marketers, small companies and companies providing online services.



LiveChat

ITQlick rating
(2.8/5)

starts at $16 per agent/month

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial custo...

Categories: Automatic Call Distribution (ACD), Casino CRM, Complaint Management, Customer Loyalty.

Olark

ITQlick rating
(4.6/5)

starts at $29 per seat/month

Olark is a live chat software that can help users to engage customers in chat to build trust and boost sales. Users just have to install a JavaScript code in their website to setup this live chat solution. ...

Categories: , Chat.

Compare specifications

Olark Specifications

ITQlick Score: 91/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Chat -> Olark review
Company: Olark
Pricing: starts at $29 per seat/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Olark review, Olark pricing, Olark alternatives

Compare features

LiveChat: 7 Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting

Olark: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LiveChat
ITQlick rating
2.8/5
Score
78/100
Pricing
2/10
License pricing
$16 per agent/month
Functionality
31
Compare
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.