Compare LiveChat and Performance Pro - Mar 2022

Shlomi LaviShlomi Lavi / Mar 11, 2022

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Bottom Line: Which is Better - LiveChat or Performance Pro?

Performance Pro is more expensive to implement (TCO) than LiveChat, and Performance Pro is rated higher (92/100) than LiveChat (78/100). Performance Pro offers users more features (12) than LiveChat (7).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveChat, Inc. Vs. HRN Performance Solutions

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

HRN Performance Solutions: HRN Performance Solutions was founded in 1989 in response to the growing business demand for human resource services. Since that time, HRN Performance Solutions has expanded from a small firm into a well-respected human resource software and consulting company with an international presence and nearly 2000 clients. HRN Performance Solutions pro...

Who is more expensive? LiveChat or Performance Pro?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveChat and Performance Pro.

LiveChat price starts at $16 per agent/month , On a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software. Performance Pro price starts at $2 per employee/month , When comparing Performance Pro to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: LiveChat cost is around the same cost of Performance Pro.

Which software includes more/better features?

We've compared LiveChat Vs. Performance Pro based on some of the most important and required Chat features.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Performance Pro: Data Import/Export, Basic Reports, Online Customer Support, Basic Reports, Data Import/Export.

Target customer size

LiveChat is flexible enough to meet the needs of any business regardless of the size and type. The software is a viable solution for small and medium sized businesses of various types.



LiveChat

ITQlick rating
(2.8/5)

starts at $16 per agent/month

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial custo...

Categories: Automatic Call Distribution (ACD), Casino CRM, Complaint Management, Customer Loyalty.

Performance Pro

ITQlick rating
(4.5/5)

starts at $2 per employee/month

Performance Pro is a web based performance appraisal solution for businesses of all sizes. Its capabilities include appraisal history tracking, competency tracking, self-service portal, and others. The software...

Categories: Human Resources, Software update, Performance Management, Human Resources, Employee Engagement.

Compare specifications

Compare features

LiveChat: 7 Features

Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting

Performance Pro: 12 Features

Data Import/Export
Basic Reports
Online Customer Support
Basic Reports
Data Import/Export
Online Customer Support
Dashboards & KPIs
Applicant Tracking
Business performance management
Appraisal History
Custom Rating Systems
Self-Appraisals
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LiveChat
ITQlick rating
2.8/5
Score
78/100
Pricing
2/10
License pricing
$16 per agent/month
Functionality
31
Compare
Performa...
ITQlick rating
4.5/5
Score
92/100
Pricing
2.4/10
License pricing
$2 per employee/month
Functionality
21
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.