LiveAgent Vs Adaptive Insights: Side-by-Side Comparison

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
LiveAgent
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 Per month/user
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Adaptive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
39/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review

LiveAgent Vs. Adaptive Insights: Price & Features - Which is better?

May 15, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal websites, to large, full-scale corporate intranets.

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Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for LiveAgent TCO and Adaptive Insights total cost to help with the total cost of ownership calculation.

LiveAgent price Starting from $9 Per month/user , on a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Adaptive Insights price Starting from $800 Per year/user , when comparing Adaptive Insights to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:Adaptive Insights is more expensive than LiveAgent.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared LiveAgent Vs. Adaptive Insights based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management, ..
Adaptive Insights list of features include the following: Ad-Hoc Analysis, Ad-Hoc Reporting, Automatic Scheduled Reporting, Dashboarding, Forecasting & Budgeting, .

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Adaptive Planning is intended for large enterprises looking for easier ways for preparing cash flow projections, balance sheet forecasting and sales planning.

LiveAgent

ITQlick rating
(4.5/5)

Starting from $9 Per month/user

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management, Network Monitoring.

Adaptive Insights

ITQlick rating
(4.1/5)

Starting from $800 Per year/user

Adaptive Insights software is a cloud-based, SaaS, Business planning solution that offers tools for forecasting, budgeting, and reporting. The software removes the need for new software or hardware for installa...

Categories: Data analysis, Dashboards & KPIs, Business performance management, BI & Analytics, Small Business Accounting.

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Compare features

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management

Adaptive Insights: 8 Features

Ad-Hoc Analysis
Ad-Hoc Reporting
Automatic Scheduled Reporting
Dashboarding
Forecasting & Budgeting
Performance Measurements
Predictive-Analysis
Profit Analysis