Compare LiveAgent and Workday Adaptive Planning - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Workday Adaptive Planning?

Workday Adaptive Planning is more expensive to implement (TCO) than LiveAgent, and Workday Adaptive Planning is rated higher (94/100) than LiveAgent (80/100). Workday Adaptive Planning offers users more features (15) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Workday

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Workday: In 2005, software visionaries Dave Duffield and Aneel Bhusri met for brunch at a Truckee diner, a few miles north of Lake Tahoe. They decided to form a startup—one that would sell cloud-based finance and HR software. The two longtime friends had plenty of experience. Dave founded PeopleSoft in 1987 and served as the company's CEO and board chairma...

Who is more expensive? LiveAgent or Workday Adaptive Planning?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Workday Adaptive Planning.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Workday Adaptive Planning price starts at $15,000 per license , When comparing Workday Adaptive Planning to its competitors, the software is rated 8 - higher than the average Help Desk software cost.

Bottom line: Workday Adaptive Planning is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Workday Adaptive Planning based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Workday Adaptive Planning: Ad-Hoc Analysis, Ad-Hoc Reporting, Automatic Scheduled Reporting, Dashboarding, Forecasting & Budgeting.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Workday Adaptive Planning is intended for large enterprises looking for easier ways for preparing cash flow projections, balance sheet forecasting and sales planning.