Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - LiveAgent or AnswerDash?
AnswerDash is more expensive to implement (TCO) than LiveAgent, and AnswerDash is rated higher (84/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than AnswerDash (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. AnswerDash
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time
We pursue this purpose while adhering to our company values:
We are fanatical about our customers’ and users’ success
We pursue our goals with passion and optimism
We strive for elegance in all things
We are relentless learners and...
Who is more expensive? LiveAgent or AnswerDash?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and AnswerDash.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. AnswerDash price starts at $10 per license , When comparing AnswerDash to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: LiveAgent cost is around the same cost of AnswerDash.
Which software includes more/better features?
We've compared LiveAgent Vs. AnswerDash based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
AnswerDash: We are still working to collect the list of features for AnswerDash.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.