Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - LiveAgent or Appian BPM?
Appian BPM is more expensive to implement (TCO) than LiveAgent, and Appian BPM is rated with the same score (80/100) as LiveAgent (80/100). LiveAgent offers users more features (5) than Appian BPM (3). There is a clear winner in this case and it is LiveAgent!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Appian
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Appian : Appian Corporation is a provider of Business Process Management software. According to Gartner, Appian is a leader in Business Process Management Suites and as of 2010 was one of the six fastest-growing vendors in the world-wide Application Infrastructure and Middleware Software market.
Who is more expensive? LiveAgent or Appian BPM?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Appian BPM.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Appian BPM price starts at $75 per user/month , When comparing Appian BPM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: LiveAgent cost is around the same cost of Appian BPM.
Which software includes more/better features?
We've compared LiveAgent Vs. Appian BPM based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Appian BPM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. Appian BPM is perfect for companies of all shapes and sizes: starting from small business to large and multinational enterprises.