Compare LiveAgent and Appian BPM - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

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Bottom Line: Which is Better - LiveAgent or Appian BPM?

Appian BPM is more expensive to implement (TCO) than LiveAgent, and Appian BPM is rated with the same score (80/100) as LiveAgent (80/100). LiveAgent offers users more features (5) than Appian BPM (3). There is a clear winner in this case and it is LiveAgent!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Appian

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Appian : Appian Corporation is a provider of Business Process Management software. According to  Gartner, Appian is a leader in Business Process Management Suites and as of 2010 was one of the six fastest-growing vendors in the world-wide Application Infrastructure and Middleware Software market.

Who is more expensive? LiveAgent or Appian BPM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Appian BPM.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Appian BPM price starts at $75 per user/month , When comparing Appian BPM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LiveAgent cost is around the same cost of Appian BPM.

Which software includes more/better features?

We've compared LiveAgent Vs. Appian BPM based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Appian BPM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Appian BPM is perfect for companies of all shapes and sizes: starting from small business to large and multinational enterprises.

LiveAgent

ITQlick rating
(4.7/5)

starts at $15 per agent/month

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management.

Appian BPM

ITQlick rating
(4.3/5)

starts at $75 per user/month

Appian BPM is a business process management solutionthat can help users to manage work automations, business processes and social collaboration across the enterprise for customers, employees and systems. The so...

Categories: Business Process, Transportation management.

Compare specifications

Compare features

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management

Appian BPM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
Compare
Appian B...
ITQlick rating
4.3/5
Score
80/100
Pricing
3.6/10
License pricing
$75 per user/month
Functionality
5
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.