Compare LiveAgent and Assyst - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Assyst?

Assyst is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than Assyst (75/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Axios Systems

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

Who is more expensive? LiveAgent or Assyst?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Assyst.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Assyst is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Assyst based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Customers of the software include businesses of all sizes and types.