Compare LiveAgent and Planning Maestro - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Planning Maestro?

Planning Maestro is more expensive to implement (TCO) than LiveAgent, and Planning Maestro is rated higher (87/100) than LiveAgent (80/100). Planning Maestro offers users more features (15) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Centage Corporation

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Centage Corporation: Centage Corporation is the world leader in automated, budgeting and planning software solutions for small to medium-sized organizations. Since 2001, thousands of managers at all levels have utilized the Budget Maestro family of solutions to streamline their budgeting, forecasting, financial consolidation, performance analysis, and reporting process...

Who is more expensive? LiveAgent or Budget Maestro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Budget Maestro.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Budget Maestro price starts at $10,000 per year , When comparing Budget Maestro to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Budget Maestro is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Planning Maestro based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Budget Maestro: Accounts Payable, Accounts Receivable, Budgeting & Forecasting, Cash Flow, Credit Card Processing.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Planning Maestro was developed to serve many kinds of industries, from public to private, startups to mature and from family-owned operations to Fortune 500 organizations.