Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - LiveAgent or CSB?
CSB is more expensive to implement (TCO) than LiveAgent, and CSB is rated higher (88/100) than LiveAgent (80/100). CSB offers users more features (15) than LiveAgent (5).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Cornerstone OnDemand, Inc
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Cornerstone OnDemand, Inc: Cornerstone OnDemand (NASDAQ:CSOD) is a global leader of cloud-based talent management software solutions. Over 10.5 million users across 189 countries rely on Cornerstone to maximize their potential, develop their skills and foster new levels of collaboration. Cornerstone empowers some of the world’s leading organizations, such as Starwood Hotels ...
Who is more expensive? LiveAgent or CSB?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and CSB.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. CSB price starts at $235 per month , When comparing CSB to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: LiveAgent cost is around the same cost of CSB.
Which software includes more/better features?
We've compared LiveAgent Vs. CSB based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
CSB: Appraisal Performance, Benefits Administration, Employee Self-Service, HR Management, LMS.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. CSB is best for small to medium sized business in the industries of technology, business services, retail, education, manufacturing, and governmentt and healthcare.