Compare LiveAgent and CSB - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

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Bottom Line: Which is Better - LiveAgent or CSB?

CSB is more expensive to implement (TCO) than LiveAgent, and CSB is rated higher (88/100) than LiveAgent (80/100). CSB offers users more features (15) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Cornerstone OnDemand, Inc

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Cornerstone OnDemand, Inc: Cornerstone OnDemand (NASDAQ:CSOD) is a global leader of cloud-based talent management software solutions. Over 10.5 million users across 189 countries rely on Cornerstone to maximize their potential, develop their skills and foster new levels of collaboration. Cornerstone empowers some of the world’s leading organizations, such as Starwood Hotels ...

Who is more expensive? LiveAgent or CSB?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and CSB.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. CSB price starts at $235 per month , When comparing CSB to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LiveAgent cost is around the same cost of CSB.

Which software includes more/better features?

We've compared LiveAgent Vs. CSB based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

CSB: Appraisal Performance, Benefits Administration, Employee Self-Service, HR Management, LMS.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. CSB is best for small to medium sized business in the industries of technology, business services, retail, education, manufacturing, and governmentt and healthcare.

LiveAgent

ITQlick rating
(4.7/5)

starts at $15 per agent/month

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

Categories: Document Management, Call Center, Ticket Management, IT Asset Management.

CSB

ITQlick rating
(4.4/5)

starts at $235 per month

Cornerstone’s CSB software solution is a human resource management software that helps clients manage their workplace processes including training and performance reviews. With the CSB software, clients can dev...

Categories: Employee Management, Employee Recognition, Employee Scheduling, Employee Onboarding, HR Analytics.

Compare specifications

Compare features

LiveAgent: 5 Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management

CSB: 15 Features

Appraisal Performance
Benefits Administration
Employee Self-Service
HR Management
LMS
Performance Record
Recruiting
Software Customization
Applicant Tracking
Pre-Employment Testing
Recruiting Management
Recruiting Management
Reference Checking
Resume Database
Social Networking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
Compare
CSB
ITQlick rating
4.4/5
Score
88/100
Pricing
2.6/10
License pricing
$235 per month
Functionality
22
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.