Compare LiveAgent and Deskero - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Deskero?

Deskero is more expensive to implement (TCO) than LiveAgent, and Deskero is rated higher (85/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Deskero (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. NABRA LTD

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Who is more expensive? LiveAgent or Deskero?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Deskero.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Deskero price starts at $9 per agent/month , When comparing Deskero to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LiveAgent cost is around the same cost of Deskero.

Which software includes more/better features?

We've compared LiveAgent Vs. Deskero based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Deskero: We are still working to collect the list of features for Deskero.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and Deskero's target customer size include: Small, medium and large size businesses.