Compare LiveAgent and Digital Business Transformation - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Digital Business Transformation?

Digital Business Transformation is more expensive to implement (TCO) than LiveAgent, and Digital Business Transformation is rated higher (82/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Digital Business Transformation (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Interfacing

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Interfacing: Interfacing is the global leader in business transformation, empowering organizations to efficiently govern business complexity through business process management software and quality management solutions.

Who is more expensive? LiveAgent or Digital Business Transformation Suite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Digital Business Transformation Suite.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Digital Business Transformation Suite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Digital Business Transformation Suite is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Digital Business Transformation based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Digital Business Transformation Suite: We are still working to collect the list of features for Digital Business Transformation Suite.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and Digital Business Transformation Suite's target customer size include: Small, medium and large size businesses.