Compare LiveAgent and Entropy - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Entropy?

Entropy is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than Entropy (71/100). LiveAgent offers users more features (5) than Entropy (0). There is a clear winner in this case and it is LiveAgent!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. BSI

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

BSI: BSI is the business standards company that helps 70,000 clients worldwide adopt standards of best practice and turn them into habits of excellence. With close to 3,000 employees globally we understand the challenges organizations face and our people have the skills to recognize where and how continual excellence can be achieved. Since 1901 we’ve he...

Who is more expensive? LiveAgent or Entropy?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Entropy.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Entropy accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: LiveAgent cost is around the same cost of Entropy.

Which software includes more/better features?

We've compared LiveAgent Vs. Entropy based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Entropy: We are still working to collect the list of features for Entropy.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. The software is a useful product for businesses of all sizes and a wide range of types.