Compare LiveAgent and Planful (Host Analytics) - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Planful (Host Analytics)?

Planful (Host Analytics) is more expensive to implement (TCO) than LiveAgent, and Planful (Host Analytics) is rated higher (84/100) than LiveAgent (80/100). Planful (Host Analytics) offers users more features (17) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Host Analytics, Inc.

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Host Analytics, Inc.: Host Analytics offers the corporate performance management (CPM) industry’s only complete application suite for finance and accounting in the cloud.Host Analytics was founded in 2000 with the mission to help businesses make better operational and financial decisions via the understanding of their past and present financial performance, along with w...

Who is more expensive? LiveAgent or Planful?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Planful.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Planful accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Planful is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Planful (Host Analytics) based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Planful: Ad-Hoc Analysis, Ad-Hoc Reporting, Automatic Scheduled Reporting, Customizable Dashboard, Customizable Features.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types.

Planful Budgeting & CPM Software is used by businesses of all sizes across various industries.