Compare LiveAgent and ILOG JRules - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or ILOG JRules?

ILOG JRules is more expensive to implement (TCO) than LiveAgent, and ILOG JRules is rated higher (84/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than ILOG JRules (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. IBM

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

IBM: International Business Machines Corporation, or IBM, is an American corporation. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Who is more expensive? LiveAgent or ILOG JRules?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and ILOG JRules.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. ILOG JRules price starts at $3,324 per license , When comparing ILOG JRules to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: ILOG JRules is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. ILOG JRules based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

ILOG JRules: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and ILOG JRules's target customer size include: Start up, Small business, Medium business, Large business.