Compare LiveAgent and Integria IMS - Oct 2022
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Bottom Line: Which is Better - LiveAgent or Integria IMS?
Integria IMS is more expensive to implement (TCO) than LiveAgent, and Integria IMS is rated higher (89/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Integria IMS (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Ártica Soluciones Tecnológicas
Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.
Who is more expensive? LiveAgent or Integria IMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Integria IMS.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Integria IMS price starts at $6,000 per year , When comparing Integria IMS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Integria IMS is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. Integria IMS based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Integria IMS: We are still working to collect the list of features for Integria IMS.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. and Integria IMS's target customer size include: Small, medium and large size businesses.
Integria IMS
starts at $6,000 per year
Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.
Compare PricingCompare specifications
LiveAgent Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent review, LiveAgent pricing, LiveAgent alternatives |
Integria IMS Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> Integria IMS review |
Company: | Ártica Soluciones Tecnológicas |
Pricing: | starts at $6,000 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Integria IMS review, Integria IMS pricing, Integria IMS alternatives |
Compare features
LiveAgent: 5 Features
Integria IMS: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.