Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - LiveAgent or Isilon X-Series?
Isilon X-Series is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than Isilon X-Series (54/100). LiveAgent offers users more features (5) than Isilon X-Series (3). There is a clear winner in this case and it is LiveAgent!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. EMC
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
EMC : EMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS).EMC builds information infrastructures and virtual infrastructures to help people and businesses around the world unleash the power of their digital information. EMC offerings in backup and recove...
Who is more expensive? LiveAgent or Isilon X-Series?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Isilon X-Series.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Isilon X-Series price starts at $58 per license , When comparing Isilon X-Series to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Isilon X-Series is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. Isilon X-Series based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Isilon X-Series: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. and Isilon X-Series's target customer size include: Small, medium and large size businesses.