Compare LiveAgent and Nuance IVR - Oct 2022
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Bottom Line: Which is Better - LiveAgent or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than LiveAgent, and Nuance IVR is rated higher (92/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Nuance IVR (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Nuance
Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
Who is more expensive? LiveAgent or Nuance IVR?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Nuance IVR.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Nuance IVR is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. Nuance IVR based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. The software has mainly been designed for small and medium businesses with no restriction of industrial background.
Nuance IVR
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare PricingCompare specifications
LiveAgent Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent review, LiveAgent pricing, LiveAgent alternatives |
Nuance IVR Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
Compare features
LiveAgent: 5 Features
Nuance IVR: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.