Shlomi Lavi /
Oct 07, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - LiveAgent or Axosoft Help Desk?
Axosoft Help Desk is more expensive to implement (TCO) than LiveAgent, and Axosoft Help Desk is rated higher (86/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than Axosoft Help Desk (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Axosoft, LLC
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Who is more expensive? LiveAgent or OnTime Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and OnTime Help Desk.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: OnTime Help Desk is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.