Compare LiveAgent and Insights - Jan 2023
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Bottom Line: Which is Better - LiveAgent or Insights?
Insights is more expensive to implement (TCO) than LiveAgent, and Insights is rated with the same score (80/100) as LiveAgent (80/100). LiveAgent offers users more features (5) than Insights (1). There is a clear winner in this case and it is LiveAgent!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Options4Growth
Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Options4Growth: With a galvanizing approach to Human Resources and Strategic Advising, Options4Growth promotes growth through people and technology.
Who is more expensive? LiveAgent or OpaConnect?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and OpaConnect.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. OpaConnect accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: OpaConnect is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. Insights based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
OpaConnect: Customizable Categories.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. and OpaConnect's target customer size include: Medium and large size businesses.
Insights
OpaConnect software is a cloud based strategic performance management system built for small and medium size companies. It is designed to help align business strategies with staff growth as well as to provide a...
Compare PricingCompare specifications
LiveAgent Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent review, LiveAgent pricing, LiveAgent alternatives |
Insights Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Business performance management -> Insights review |
Company: | Options4Growth |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Insights review, Insights pricing, Insights alternatives |
Compare features
LiveAgent: 5 Features
OpaConnect: 1 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.