Compare LiveAgent and RingCentral Phone - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or RingCentral Phone?

RingCentral Phone is more expensive to implement (TCO) than LiveAgent, and RingCentral Phone is rated higher (93/100) than LiveAgent (80/100). RingCentral Phone offers users more features (15) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. RingCentral

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who is more expensive? LiveAgent or RingCentral Phone?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and RingCentral Phone.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. RingCentral Phone price starts at $19.99 per user/month , When comparing RingCentral Phone to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: RingCentral Phone is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. RingCentral Phone based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. RingCentral Professional is specifically designed to help individuals who are always on-the-go.