Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - LiveAgent or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than LiveAgent, and SolarWinds Service Desk is rated higher (94/100) than LiveAgent (80/100). SolarWinds Service Desk offers users more features (18) than LiveAgent (5).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Samanage
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? LiveAgent or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and SolarWinds.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.