Compare LiveAgent and SuiteCRM - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or SuiteCRM?

SuiteCRM is more expensive to implement (TCO) than LiveAgent, and SuiteCRM is rated higher (81/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than SuiteCRM (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. SalesAgility

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally. SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...

Who is more expensive? LiveAgent or SuiteCRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and SuiteCRM.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. SuiteCRM price starts at $1,500 per license , When comparing SuiteCRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LiveAgent cost is around the same cost of SuiteCRM.

Which software includes more/better features?

We've compared LiveAgent Vs. SuiteCRM based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

SuiteCRM: We are still working to collect the list of features for SuiteCRM.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.