Compare LiveAgent and The IBM Storage SAN40B-4 - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or The IBM Storage SAN40B-4?

The IBM Storage SAN40B-4 is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than The IBM Storage SAN40B-4 (56/100). LiveAgent offers users more features (5) than The IBM Storage SAN40B-4 (3). There is a clear winner in this case and it is LiveAgent!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. IBM

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

IBM: International Business Machines Corporation, or IBM, is an American corporation. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Who is more expensive? LiveAgent or The IBM System Storage SAN40B-4?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and The IBM System Storage SAN40B-4.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. The IBM System Storage SAN40B-4 accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: The IBM System Storage SAN40B-4 is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. The IBM Storage SAN40B-4 based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

The IBM System Storage SAN40B-4: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and The IBM System Storage SAN40B-4's target customer size include: Small, medium and large size businesses.