Compare LiveAgent and Universal Knowledge - Oct 2022
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Bottom Line: Which is Better - LiveAgent or Universal Knowledge?
Universal Knowledge is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than Universal Knowledge (76/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. Knowledge Powered Solutions
Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...
Who is more expensive? LiveAgent or Universal Knowledge?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Universal Knowledge.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: Universal Knowledge is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. Universal Knowledge based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.
Universal Knowledge
starts at $13.21 per user/month
Universal Knowledge Suite was developed by Knowledge Powered Solutions. It is a knowledge management software created to enhance the efficiency of the personnel and reduce the overall operational costs. This so...
PriceDemoCompare specifications
LiveAgent Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent review, LiveAgent pricing, LiveAgent alternatives |
Universal Knowledge Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> Universal Knowledge review |
Company: | Knowledge Powered Solutions |
Pricing: | starts at $13.21 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Universal Knowledge review, Universal Knowledge pricing, Universal Knowledge alternatives |
Compare features
LiveAgent: 5 Features
Universal Knowledge: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.