Compare LiveAgent and XM HRMS - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or XM HRMS?

XM HRMS is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than XM HRMS (55/100). LiveAgent offers users more features (5) than XM HRMS (0). There is a clear winner in this case and it is LiveAgent!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. XM Software Solutions Private Limited

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

XM Software Solutions Private Limited: XM Software Solutions Private Limited, is a Private limited company incorporated under the laws of India. The Company is engaged in the business of IT & ITenabled services and provides these services exclusively to its affiliate companies ,namely UAE Exchange Centre LLC and its subsidiaries & affiliates. XM Software Solutions Pvt Ltd offers a full ...

Who is more expensive? LiveAgent or XM HRMS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and XM HRMS.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. XM HRMS price starts at $3,250 per license , When comparing XM HRMS to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: LiveAgent cost is around the same cost of XM HRMS.

Which software includes more/better features?

We've compared LiveAgent Vs. XM HRMS based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

XM HRMS: We are still working to collect the list of features for XM HRMS.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and XM HRMS's target customer size include: Small businesses and start ups.