Compare LiveChat and 8x8 Contact Center - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - LiveChat or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than LiveChat, and 8x8 Contact Center is rated higher (93/100) than LiveChat (78/100). 8x8 Contact Center offers users more features (14) than LiveChat (7).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveChat, Inc. Vs. 8x8, INC

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? LiveChat or 8x8 Contact Center?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveChat and 8x8 Contact Center.

LiveChat price starts at $16 per agent/month , On a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: LiveChat cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared LiveChat Vs. 8x8 Contact Center based on some of the most important and required Chat features.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

LiveChat is flexible enough to meet the needs of any business regardless of the size and type. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.