Compare LiveChat and Pure Chat - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveChat or Pure Chat?

Pure Chat is more expensive to implement (TCO) than LiveChat, and Pure Chat is rated higher (90/100) than LiveChat (78/100). LiveChat offers users more features (7) than Pure Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LiveChat, Inc. Vs. Pure Chat, Inc.

LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Who is more expensive? LiveChat or Pure Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveChat and Pure Chat.

LiveChat price starts at $16 per agent/month , On a scale between 1 to 10 LiveChat is rated 2, which is much lower than the average cost of Chat software. Pure Chat price starts at $39 per month , When comparing Pure Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: LiveChat cost is around the same cost of Pure Chat.

Which software includes more/better features?

We've compared LiveChat Vs. Pure Chat based on some of the most important and required Chat features.

LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Target customer size

LiveChat is flexible enough to meet the needs of any business regardless of the size and type. The software is a most viable solution for small and medium sized businesses.