Compare LivePerson and Pega CRM - Dec 2022

Shlomi LaviShlomi Lavi / Dec 12, 2022

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Bottom Line: Which is Better - LivePerson or Pega CRM?

Pega CRM is more expensive to implement (TCO) than LivePerson, and Pega CRM is rated higher (87/100) than LivePerson (75/100). Pega CRM offers users more features (3) than LivePerson (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LivePerson Vs. Pegasystems

LivePerson: LivePerson is the market leader in real-time intelligent customer engagement. Our mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. From the largest global enterprises to one-person businesses, our 8,500 cust...

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? LivePerson or Chordiant?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LivePerson and Chordiant.

LivePerson accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveEngage is rated 2, which is much lower than the average cost of Chat software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Chat software cost.

Bottom line: Chordiant is more expensive than LivePerson.

Which software includes more/better features?

We've compared LivePerson Vs. Pega CRM based on some of the most important and required Chat features.

LivePerson: We are still working to collect the list of features for LivePerson.

Chordiant: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.



LivePerson

ITQlick rating
(4.4/5)

LiveEngage is a cloud-based customer-experience management system that helps businesses connect with their customers to ensure that customers get the maximum experience from it.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Pega CRM

ITQlick rating
(3.8/5)

starts at $90 per user/month

Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.

Categories: Customer Experience Management.

Compare specifications

Compare features

LivePerson: 0 Features

We are working to collect the list of features

Chordiant: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
LivePers...
ITQlick rating
4.4/5
Score
75/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Compare
Pega CRM
ITQlick rating
3.8/5
Score
87/100
Pricing
4.8/10
License pricing
$90 per user/month
Functionality
4
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.