LiveEngage is a cloud-based customer-experience management system that helps businesses connect with their customers to ensure that customers get the maximum experience from it.
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Pega CRM is more expensive to implement (TCO) than LivePerson, and Pega CRM is rated higher (87/100) than LivePerson (75/100). Pega CRM offers users more features (3) than LivePerson (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
LivePerson: LivePerson is the market leader in real-time intelligent customer engagement. Our mission is to help companies create deeper connections with their customers, and our investment in real-time analytics, metrics and a world-class hosted platform makes this possible at scale. From the largest global enterprises to one-person businesses, our 8,500 cust...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LivePerson and Chordiant.
LivePerson accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveEngage is rated 2, which is much lower than the average cost of Chat software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Chat software cost.
Bottom line: Chordiant is more expensive than LivePerson.
We've compared LivePerson Vs. Pega CRM based on some of the most important and required Chat features.
LivePerson: We are still working to collect the list of features for LivePerson.
Chordiant: Data Import/Export, Basic Reports, Online Customer Support.
Customers of the software include businesses of all sizes and a wide range of types. and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.
LiveEngage is a cloud-based customer-experience management system that helps businesses connect with their customers to ensure that customers get the maximum experience from it.
Compare Pricingstarts at $90 per user/month
Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.
Compare PricingITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> LivePerson review |
Company: | LivePerson |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | LivePerson review, LivePerson pricing, LivePerson alternatives |
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Experience Management -> Pega CRM review |
Company: | Pegasystems |
Pricing: | starts at $90 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.